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Frequently Asked Questions
Welcome to the FAQS section for Healthy Aging Solutions. Below you will find some of the most commonly asked questions related to our MedSmart and Response Call products. |
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Response Call FAQS
1. Will using the Response Call Medical Alert System increase my telephone or electric bill?
No, the System dials a toll-free number, so there will be no extra charges on your phone bill when you have standard telephone service.
You will also see no noticeable increase in your electric bill.
2. Can I use my phone when it is connected to Response Call?
Yes, the System will not affect your phone's normal operation.
3. What happens if I want to change my phone service carrier?
The System operation is dependent upon compatible phone service. If you change your telephone service at any time after the System is
installed, verify System compatibility and performance by pressing your Help Activator or the HELP Button on the Console Unit and speak
to a Response Call operator.
4. Will the operator be able to hear me from everywhere in my home?
The unit is designed with a highly sensitive microphone to enhance communication between you and the Medical Response Center
operator.
5. What kinds of personal information do you keep on file?
When you subscribe, a personal profile is created in our secure database. This profile includes medical information like allergies and
impairments, and a list of people you want us to contact if you need help. Your profile also lists your "No Voice Contact" instructions, which
indicate how you'd like us to respond in an emergency if we cannot hear you.
6. What happens if I am unable to speak or the operator cannot hear me?
Even if you are unable to speak, our operators know who you are, where you live, and who to contact. The operator will follow your
personalized "No Voice Contact" instructions, which should include sending immediate medical help.
7. How far away will the personal activator button work?
Range varies based on environmental factors but the activator is designed to work up to 250 feet away from the Console Unit.
8. What if I accidentally press the button on the console unit or activator?
There is no reason to worry if this occurs. You can either press the RESET button on the Console Unit to cancel the call or inform the
operator that you accidentally activated the unit.
9. Who does the monitoring?
Response Call is monitored by American Medical Alert Corporation, the designer and manufacturer of the system. AMAC operates over 7
U.S. Based Medical Call Centers to provide vital health care monitoring and communication services. Traded on the NASDAQ Stock
Exchange (NASDAQ: AMAC), AMAC is a pioneer in life safety monitoring devices since 1981 to provide healthy aging solution
technologies.
10. Is the center available 24 hours a day, 7 days a week?
Yes, the Medical Response Center provides services at all times to enable you to get assistance anytime, day or night.
11. Is there a long-term contract?
No, the contract is month-to-month, and can be cancelled at anytime without penalty.
MedSmart FAQS
1. What is Med-Smart?
Med-Smart is a break-through product in medication management that organizes, reminds and dispenses pills so they are taken
properly and on-time. The system can generate from 1 to 6 alarms per day (audible and/or visual) to help people remember to take
their medications and vitamins.
2. How does it work?
MedSmart is simple to use and program. At set times during the day, Med-Smart will remind you to take your pills. The reminder can
be both audible and visual consisting of a loud beep or flashing light. To stop the alarm and remove the pills, just flip the device over
so the pills end up in your hand or countertop. Take your pills as instructed by your physician.
3. How many cells are in each tray?
MedSmart has two tray sizes (24 cell or 29 cells) available to accommodate the different needs of our customer. The 24 cell tray size
has larger pill capacity for individuals with more complex drug regimens. A sample cell can be sent to you to determine what size tray
will best fit the end-user’s needs.
4. What is the length of the alarm?
The audible alarm (beep) will sound for one hour to remind you to take your pills. The light will continue to flash until the unit is
reset.
5. How long do the pills stay available?
The pills will remain available until the next alarm. If the pills are not removed before the next alarm time, the tray will advance and
dosage will be missed.
6. What supplies power to Med-Smart?
Med-Smart has both AC wall power via the docking base and DC battery power (four AA batteries in the unit). When the unit is at
home, it should remain in the docking station with the power light on. Med-Smart can be moved within your home or taken on short
trips without the docking base. However we recommend you take a fresh set of batteries in case they get low. A  symbol will
appear on the display when batteries need to be replaced.
7. What if there is no power to the docking base?
MedSmart will work off battery power in the event there is no power to the docking base.
8. When should the tray be re-filled?
On the display under the title DOSES LEFT, it will tell you how many doses are left in the tray before the tray needs to be refilled.
9. Who fills the tray?
Med-Smart can be loaded by a health care professional, caregiver or by the end-user.
10. Can the pills be removed before the next alarm?
Yes, MedSmart contains an Early Dose button which can be made accessible or inaccessible to the end-user. When accessible, the
button can be pressed to advance the tray to the next dose so the pills can be removed. To help avoid misuse and over dosing, the
Early Dose button will only allow you to advance the tray one cell at a time.
11. Why are they two Med-Trays?
MedSmart comes with two trays so you can pre-fill one to make replacement quick and easy. When the current tray is empty, replace
with the pre-filled tray. When pre-filling a second tray, make sure you cover the pills with the supplied dust cover and store it in a
safe, dry place.
12. Are the pills secure?
Yes, MedSmart can be locked to safeguard your medications. If a dose is missed, the tray will advance and you will not be able to
retrieve those pills if the device is locked.
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COPYRIGHT 2008 ALL RIGHTS RESERVED
AMERICAN MEDICAL ALERT CORPORATION
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" C O N N E C T E D A N D P R O T E C T E D™ "
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