Frequently Asked Questions
MedSmart FAQs
How does it work?
How many cells are in each tray?
What is the length of the alarm?
How long do the pills stay available?
What supplies power to MedSmart?
When should the tray be re-filled?
Who fills the tray?
Can the pills be removed before the next alarm?
Why are they two Med-Trays?
Are the pills secure?
What is MedSmart?
MedSmart is a breakthrough medication compliance system that organizes, reminds, and dispenses pills in accordance with your medication schedule. Audiovisual reminders can be programmed to occur from one to six times a day, and with the optional MedSmart Connect event reporting service, caregivers can stay on top of refills and long-term medication habits.
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How does it work?
After following the easy programming directions, MedSmart will remind you to take your medications and vitamins at the times you choose (up to six). The reminders can be both audible (a beeping sound) and visual (a flashing light). The alarm will stop when the pills are removed by turning the device over, releasing the pills into your hand or onto a countertop. Pills can then be taken as instructed by your physician.
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How many cells are in each tray?
The MedSmart tray has 29 cells to accommodate different dosing schedules.
What is the length of the alarm?
The audible alarm will sound for up to ninety minutes. The visual alarm will continue to flash until the unit is reset.
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How long do the pills stay available?
The pills will remain available until the next alarm. If the pills are not removed before the next alarm time, the tray will advance, and the dose will be missed. Using our optional MedSmart Connect service, caregivers can be notified that the dose has been missed via text, e-mail or voice messaging..
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What supplies power to MedSmart?
To ensure continuous functioning, MedSmart relies on two sources of power. When placed in the docking base, the MedSmart unit plugs into a standard wall outlet. When removed from the docking base, the MedSmart unit runs on four AA batteries. To prolong battery life, the unit should remain in the docking station with the power light on whenever it is convenient for you. A symbol will appear on the display when batteries need to be replaced.
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When should the tray be re-filled?
On the part of the display marked DOSES LEFT, MedSmart will tell you how many doses are left in the tray before the tray will need to be refilled.
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Who fills the tray?
You, your caregiver or health care provider can refill your MedSmart unit.
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Can the pills be removed before the next alarm?
YES – MedSmart contains an Early Dose button that can be pressed to advance the tray to the next dose, allowing the pills to be removed. This button can be made accessible or inaccessible.
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Why are there two Med-Trays?
MedSmart comes with two trays so that you can pre-fill one to make replacement quick and easy. When the current tray is empty, replace it with the pre-filled tray and refill the empty one at your convenience. When pre-filling a second tray, make sure you cover the pills with the supplied dust cover and store it in a safe, dry place away from children and pets.
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Are the pills secure?
Yes, MedSmart can be locked to safeguard your medications from children and visitors. If a dose is missed, the tray will advance, and the pills cannot be removed without unlocking the device.
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