Frequently Asked Questions

Will using the ResponseCall Medical Alert System increase my telephone or electric bill?

NO – The system dials a toll-free number, so there are no extra charges on your phone bill when using standard telephone service. Nor will there be a noticeable increase in your electric bill.
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Can I use my phone when it is connected to ResponseCall?

YES – ResponseCall will not affect your phone’s normal operation.
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What happens if I want to change my phone service carrier?

Reliable ResponseCall operation depends on compatible phone service. If you change your phone service at any time after the system is installed, please verify ResponseCall compatibility and performance by pressing your Help Activator or the HELP Button on the console unit. You’ll know everything is working well when you speak to a ResponseCall operator through the two-way voice console unit.
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Will the operator be able to hear me from everywhere in my home?

YES – The ResponseCall Console Unit uses a highly sensitive microphone to enhance communication between you and the response center operator from every room in your home.
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What kinds of personal information do you keep on file?

When you subscribe, a personal profile is created in our secure database. This profile includes medical information like allergies and impairments, as well as a list of people you want us to contact if you need help. Your profile also lists your “No Voice Contact” instructions, which indicate how you’d like us to respond in an emergency if we cannot hear you.
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What happens if I am unable to speak or the operator cannot hear me?

Even if you are unable to speak, our operators know who you are, where you live, and who to contact. The operator will follow your personalized “No Voice Contact” instructions, which should include sending immediate medical help.
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How far away will the personal activator button work?

Range varies based on environmental factors, but the activator is designed to work up to 250 feet away from the Console Unit.
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What if I accidentally press the button on the console unit or activator?

Don’t worry—accidents happen. Simply inform the operator that the unit was activated by mistake.
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Who does the monitoring?

ResponseCall is monitored by a U.S.-based leader in medical monitoring who operates over seven U.S.-based medical call centers to provide vital healthcare monitoring and communication services.
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Is the center available 24 hours a day, 7 days a week?

Yes, our Medical Response Center provides consistent, reliable service at all times to connect you with assistance any time of the day or night.
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Is there a long-term contract?

NO – the contract is month-to-month, and can be canceled at anytime without penalty.
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