The Medical Only Monitoring Centers

At the heart of the Response Call service is our U.S.-based, Medical Only Monitoring Centers. The Response Call Monitoring Center is built around the most advanced infrastructure of equipment, software and redundancy systems to optimize response time and service. This centralized network of information systems enables our operators to respond immediately whenever you push your Smart Touch Activator, 24 hours a day, 365 days a year.

Skilled Monitoring Personnel

Our exceptional monitoring staff is trained in accordance with best practice guidelines for emergency response dispatch. Our only focus is to get rapid first responders on the scene fast whenever you need help.

Dual Monitoring Centers

Response Call operates two monitoring centers in separate geographic locations to improve service availability in the unlikely event of a natural disaster.

3-Tier Back-Up Power Infrastructure

The Response Call Monitoring Centers are equipped with several layers of backup power to improve system up-time in the event of a power failure.

Multilingual Capability

The Response Call center is staffed with both English- and Spanish-speaking agents. We also provide language translation services that make it possible to communicate with subscribers in any language.

Automatic Call Distribution and Traffic Monitoring System

Our automatic call distribution system lets us efficiently process incoming calls, monitor call traffic and appropriately adjust staffing levels.

Multiple Phone Line Providers

Monitoring Center phone service is provided by multiple carriers to improve service reliability.

Event and Audio Recording

All calls to the monitoring center are digitally recorded and archived for quality assurance and review.