How it Works  |  Make the Right Choice  |  Medical Only Monitoring  |  Safety Checklist  |  Download Guides  |  Pricing & Order Info Response Call Response Call is a vital component of Healthy Aging Solutions. Studies indicate that rapid intervention after a fall or medical emergency can significantly improve the ability to return home and remain independent. With Response Call’s Monitoring Team, trained personnel are standing by 24/7, ready to help you with any situation at any time. RESPONSE CALL MONITORING CENTER – "MONITORING PEOPLE NOT PROPERTY" At the heart of the Response Call service is our Medical Only Monitoring Center, a centralized network of information systems that provide the framework for our operators to effectively respond. Recognizing that people and providers rely upon us 24 hours a day, 365 days a year when seconds count, the Response Center is built with the most advanced infrastructure of equipment, software and redundancy systems to optimize response time and improve service accessibility. Skilled monitoring personnel Monitoring personnel are trained in accordance with best practice guidelines for emergency response dispatch to minimize the trauma of emergencies and coordinate rapid medical response. Automatic Call Distribution and Traffic Monitoring System A multi-chassis automatic call distribution platform serves as the gateway to proficiently process incoming calls, monitor call traffic and appropriately adjust staffing levels. 3-Tier Back-Up Power Infrastructure The Monitoring Center is equipped with a self-generating power capability to improve system uptime in the event public utility service is compromised. This multi-tiered system consists of independent UPS at each server, a 3-phase fault-tolerant system wide UPS and a long-term diesel powered generator. Dual Monitoring Centers Response Call operates two monitoring centers in separate geographic locations to ensure service accessibility in the unlikely event of a natural disaster. Multilingual Capability The Response Call Center maintains bilingual staff 24/7 to meet the diverse needs of our population. In addition to English-and Spanish-speaking agents, language translation services make it possible to communicate with subscribers in any language. Telephone Line Monitors Telephone line monitors are used to detect and notify personnel when incoming phone lines are out of order to improve system uptime. Multiple Phone Line Providers Multiple carriers provide phone service to the monitoring centers improving service accessibility. Event and Audio Recording All calls digitally recorded and archived for quality assurance and review. COPYRIGHT 2008 ALL RIGHTS RESERVED AMERICAN MEDICAL ALERT CORPORATION " C  O  N  N  E  C  T  E  D      A  N  D      P  R  O  T  E  C  T  E  D™ "